Features

E911 dialing or Enhanced 911, is broadband phone's equivalent of 911 emergency services. Traditional analog phones allow you to dial 911 and immediately display your phone number and address in the call center's computer. Broadband phones like HipTel, are portable and can be connected to any broadband Internet connection around the world. Therefore, when you call 911 emergency services they only have the IP address you connect from, rather then your name and telephone number. E911 enables emergency services to have access to your residential location and phone number upon dialing 911. It is important that you keep this information as up to date as possible. If you move, we strongly advise you to fill out a new E911 emergency form.

To enable E911 services you must register your location with HipTel. This process is easy and will only take a few minutes. Once you complete the form you will not need to change the information, unless you change the primary residence of your broadband phone.

Taking the time to provide us with your address information is extremely important. It allows us to pass this pertinent information on to 911 services. As mentioned above, when dialing 911 without registering your phone number and address, 911 services will be unable to recognize the origination of the call. With your address on registry 911 dispatchers will immediately send patrol officers to your location. Should you get disconnected from 911, registering your phone number and location will provide the emergency response team an easy way to contact you.

Phone numbers and addresses not registered for E911 service will still be able to dial 911. However, 911 will not know your address or phone info. In the event that you are unable to speak after dialing 911, officers will not be dispatched because they will be unaware of your location and phone number. If you use HipTel and have not registered your phone number for E911 service, we strongly recommend that you do so. Unregistered customers of HipTel should be prepared to give their phone number and address when dialing 911.

When moving or changing addresses it is extremely important to re-register your new address with HipTel. Changed addresses not registered with HipTel, will result in officers dispatched to the previous registered location of your phone. We highly encourage you to register your change of address information immediately after moving.

The E911 form is available online 24 hours a day at your account user interface. To access this form log into your account, by going to any HipTel page and using the log in box, and click the "E911/Mobility Options" tab. Fill out all required fields and be sure to push the "Update" button when you are finished.

Access your voicemail anywhere you go.

1. Through your VoIP phone directly.
2. Through your e-mail.
3. From a remote location, anywhere worldwide.

HipTel's Global Voicemail system provides the ability to check your messages anywhere worldwide. The HipTel voicemail system is included FREE with purchase of any HipTel Plan.

Make sure you never miss those important messages again. HipTel's Global Voicemail system confidentially records your messages in our voice message system. Retrieve your voicemail over the phone, or by e-mail. When someone leaves you a voice message have it forwarded to your e-mail. HipTel will encode the voice message in the form of a WAV file and e-mail it to you. Ensuring you never miss those important voice messages. No more dealing with a dysfunctional answering machine. HipTel's revolutionizing voicemail system makes checking your messages at your convenience.

Checking voicemail is fast and easy.

1. Dial "00" to reach your voicemail.
2. Enter your PIN code (the default password is your phone number)
3. Listen

It works just like the voicemail system on your cell phone.

Find out who is calling before you pick up!

Or don't pick up if you don't want to, but make the decision to answer yours. HipTel provides caller ID free with any HipTel plan. Just plug your caller ID enabled phone into your VoIP phone system. Both name and telephone number will be displayed when you have an incoming call. Caller ID makes it easy to see who called while you were out, or to retrieve a lost phone number. Caller ID comes standard with all HipTel plans.

Call waiting provides multiple incoming calling capability. Call Waiting is included with all HipTel plans, and can be used from all telephones. No special features are required.

A gentle tone will chime in while you're on the phone indicating that you have another phone call. Push the flash button on your phone to answer the second incoming call. Push the flash button again to return to your original call. Switch between callers as many times as you want. It's like having a second phone line.

If a third caller calls while you have placed someone on hold, their call will automatically be directed to your voicemail.

Call waiting is great for emergency situations. Make sure your family can always get through.

Receive your phone calls on any phone worldwide. Always make sure you're there for that important call.

Call forwarding provides phone-forwarding capabilities. It's FREE with purchase of any HipTel plan and enables you to make your phone ring to any phone number. Turn this feature on or off in just seconds. Send calls to your friend's houses, the office, your cell phone, or to any number you want. It's easy!

To turn call forwarding on or off from your online interface:

1. Log into your HipTel account.
2. Click the "Phone Features" tab.
3. Fill out all required fields.
4. Push "Update" to save this information.

To turn Call Forwarding off repeat the same steps, only selecting the "off" radial button followed by the "Update" button.

To turn call forwarding on from your HipTel phone:

1. Dial "*72" and listen for a dial tone.
2. Dial the phone number you would like your calls forwarded to followed by "#".
3. Listen for a dial tone, then hang up.

To turn call forwarding off from your HipTel phone directly, pick up the phone, dial "*73" and hang up.

Need to make sure you receive that important call while you are on a conference call?

HipTel provides Busy Call Forwarding, which will forward your calls to the phone number you specified when your phone line is busy. This unique feature is great to make sure you never miss important calls.

To turn on Busy Call Forwarding from your HipTel phone:

1. Dial "*90" and listen for a dial tone.
2. Dial the phone number you would like your calls forwarded to followed by "#".
3. Listen for a dial tone, then hang up.

To turn call forwarding off from your HipTel phone directly, pick up the phone, dial "*91" and hang up.

Temporarily or permanently traveling to an international destination? Keep your phone number the same.

HipTel can forward your calls to any international phone number you request. If you are traveling, whether its business or personal, have your calls forwarded to your location. Never miss those important calls.

International forwarding is also a great solution for people moving over seas and want to keep their current phone number. Even if you are not yet a HipTel customer, you can port your phone number [make hyperlink to availability page] to HipTel, forward it to your international destination, and receive your phone calls as if you were located in the United States.

International call forwarding is not offered by any local analog carriers and is truly a unique feature to HipTel.

Why limit your conversation to just one person?

3-Way Calling from HipTel makes it possible to talk to two other people at the same time. Like all features available from HipTel, 3-way calling is included free with purchase of any HipTel plan.

3-Way Calling is great for business calls, making plans or just chatting it up with friends and family. Connection quality for 3-Way Calling is high and all parties hear each other equally. Unlike conferencing two phone lines together, where one party is often drowned out.

To use this feature:

1. Dial the number of the person you are trying to connect with.
2. Press the flash button and dial *23.
3. Dial the number of the second person you are trying to call.
4. Push the flash button again connecting all three phone lines together.

Calling to any other HipTel subscriber is free.

Whether its your next door neighbor, a friend located anywhere in the United States, or someone half way across the world, in Japan or Fiji, the call is still free. All HipTel subscribers talk to each other for free.

Take advantage of free in-network calling when you travel. Bring your HipTel phone with you and call anyone else with a HipTel phone for free. Cheaper then using a calling card, is in network calling from HipTel, it's free!

Choose from any area code in the country.

Whether you live in Texas, Idaho, Indiana or anywhere in the United States, HipTel can provide a new phone number with area code of your choice.

To select your phone number with area code, sign up for any HipTel plan. You will be prompted to select a state, and town where your phone will be located. Select the state and town for the area code you would like. HipTel will then assign you a unique phone number.

Want HipTel service, but don't want to change your current phone number?

HipTel can port your current phone number to our broadband phone service. Allowing you to change your phone service provider and keep your current phone number.

Switching to HipTel and porting your phone number will place local and long distance billing information onto one easy to read phone bill. HipTel provides a variety of features as part of your plan. These features are generally purchased a la carte style from your local carrier, however are free with any HipTel plan.

It is important to check to make sure HipTel can port your phone number. To do this, use the availability checker. After you have confirmed that your phone number is portable, sign up for the HipTel plan you wish to order. When you get to the bottom of the form, make sure to select "Use Existing Number(s)" and enter your phone number into the text box. It may take up to 30 days for HipTel to port your phone number. It is extremely important that you DO NOT cancel your current phone service until you have received a message from HipTel saying your phone number has been successfully ported. Failure to do this may result in loss of phone number. While you are waiting for your phone number to be ported, HipTel will assign you a temporary phone number so you are still able to use your HipTel phone.

Walk into the house just a second to late and miss a phone call?

It's okay. In addition to caller ID, Call Return makes returning phone calls easy.

Dial *69.

and HipTel will tell you the phone number of your missed call including time and date information. Like all features from HipTel, Call Return is included FREE with all HipTel plans.

Block your phone number when you make calls.

Caller ID Blocking allows you to be in control. Hide your phone number so the people you call can't see your name and phone number.

To turn caller ID blocking on dial *67 before making a call. To unblock your ID dial *82.

Traveling somewhere and want to bring your phone with you?

You can with HipTel. Plug your HipTel phone into any high-speed broadband Internet connection and your phone will work as if you were at home.

If you are traveling, domestically or internationally, bring HipTel with you. Make calls from your phone, as if you were located in the United States. Call with your HipTel phone from anywhere in the world. Make unlimited calls from any international location back to the United States at no extra charge.