E911 dialing or Enhanced 911, is broadband phone's equivalent of 911 emergency services. Traditional analog phones allow you to dial 911 and immediately display your phone number and address in the call center's computer. Broadband phones like HipTel, are portable and can be connected to any broadband Internet connection around the world. Therefore, when you call 911 emergency services they only have the IP address you connect from, rather then your name and telephone number. E911 enables emergency services to have access to your residential location and phone number upon dialing 911. It is important that you keep this information as up to date as possible. If you move, we strongly
advise you to fill out a new E911 emergency form.
To enable E911 services you must register your location with HipTel. This process is easy and will only take a few minutes. Once you complete the form you will not need to change the information, unless you change the primary residence of your broadband phone.
Taking the time to provide us with your address information is extremely important. It allows us to pass this pertinent information on to 911 services. As mentioned above, when dialing 911 without registering your phone number and address, 911 services will be unable to recognize the origination of the call. With your address on registry 911 dispatchers will immediately send patrol officers to your location. Should you get disconnected from 911, registering your phone number and location will provide the emergency response team an easy way to contact you.
Phone numbers and addresses not registered for E911 service will still be able to dial 911. However, 911 will not know your address or phone info. In the event that you are unable to speak after dialing 911, officers will not be dispatched because they will be unaware of your location and phone number. If you use HipTel and have not registered your phone number for E911 service, we strongly
recommend that you do so. Unregistered customers of HipTel should be prepared to give their phone number and address when dialing 911.
When moving or changing addresses it is extremely important to re-register your new address with HipTel. Changed addresses not registered with HipTel, will result in officers dispatched to the previous registered location of your phone. We highly encourage you to register your change of address information immediately after moving.
The E911 form is available online 24 hours a day at your account user interface. To access this form log into your account, by going to any HipTel page and using the log in box, and click the "E911/Mobility Options" tab. Fill out all required fields and be sure to push the "Update" button when you are finished.